Frequently Asked Questions
To access our online ordering system, you must have an established account with AlarMax. If you've made a purchase within the last 30 days, you can easily create and verify your online account by clicking [here].
Last updated by klarlee@alarmax.com at 10/14/2024 12:53 PM
You can place an order by browsing for your desired items and adding them to your cart. For your convenience, we also offer a Quick Order option and an Order Uploader tool to streamline the ordering process.
Last updated by klarlee@alarmax.com at 10/2/2024 10:57 AM
If you need to reset your password, simply click ‘Forgot My Password’ on the login page and follow the instructions.
Last updated by klarlee@alarmax.com at 10/2/2024 10:57 AM
Yes, invoices are emailed to you at the time of shipment. You can also access past invoices by logging into your account under the "My Account" section.
Last updated by klarlee@alarmax.com at 10/2/2024 10:57 AM
Currently, we do not offer international shipping.
Last updated by klarlee@alarmax.com at 10/2/2024 10:57 AM
Orders placed by 2:00 PM EST will typically ship the same day. Orders placed after will typically ship the following day.
Last updated by klarlee@alarmax.com at 10/2/2024 10:58 AM
Yes, you will receive an invoice with tracking details once your order ships. You can also view tracking numbers for previous orders in the "My Account" portal.
Last updated by klarlee@alarmax.com at 10/2/2024 10:58 AM
If you have a credit card on file with us, you can use it to complete your purchase. At this time, we do not accept other payment methods.
Last updated by klarlee@alarmax.com at 10/2/2024 10:58 AM
To request a return or refund, please contact your sales representative. We accept returns for new, unopened products within 30 days of purchase, excluding special orders. Items must be in their original packaging and in new condition. Returns may also be accepted for repair, and terms will vary based on the manufacturer's warranty. If a product is defective out of the box, we will exchange it at no cost or issue a credit based on the manufacturer's policy. For products deemed non-defective or damaged by the customer, associated replacement charges may apply.
Last updated by klarlee@alarmax.com at 10/2/2024 11:00 AM
Our website displays current stock levels at your local AlarMax branch, as well as inventory across all branches.
Last updated by klarlee@alarmax.com at 10/2/2024 11:00 AM
Visit our Become a Customer page and complete the new customer application. Once submitted, our team will review your application and reach out to guide you through the next steps.
Last updated by klarlee@alarmax.com at 10/2/2024 11:01 AM
You will receive a confirmation once your application has been received. Our team will verify your company details within 3-4 business days. During this time, an AlarMax representative may contact you for further information.
Last updated by klarlee@alarmax.com at 10/2/2024 11:01 AM
Yes, we offer credit options based on your annual sales and credit needs. Once approved, our credit department will notify you via email.
Last updated by klarlee@alarmax.com at 10/2/2024 11:01 AM
If you’re unable to find a specific item on our website, please contact your sales representative for assistance.
Last updated by klarlee@alarmax.com at 10/2/2024 11:01 AM